ICBC
Coverage may be available for eligible treatment following a motor vehicle accident. Approved services, claim status, treatment limits, referral requirements, and direct billing eligibility depend on your ICBC claim.
Insurance
Direct Billing & Insurance Coverage
Rene Health offers direct billing for eligible extended health plans, ICBC claims, and approved WorkSafeBC claims. Coverage and reimbursement depend on your provider, plan, service, and practitioner.
Coverage
Find your coverage
Choose the type of coverage you are using to review eligibility, billing requirements, and what to prepare before your appointment.
ICBC Coverage
Extended Health
Coverage may be available for counselling and physical health services. Eligible services, practitioner credentials, annual limits, reimbursement rates, and referral requirements vary by plan.
WorkSafeBC
Coverage may be available for workplace injury assessment and rehabilitation. Eligible services, claim status, authorization requirements, treatment limits, and direct billing depend on your WorkSafeBC claim.
Process
How it works
When direct billing is available, Rene submits the eligible portion of your appointment fee to your provider.
Confirm your plan
Contact your insurance provider to confirm that your service and practitioner type are covered.
Provide your details
Share your policy information or active claim number when booking or arriving for your appointment.
Rene submits the claim
Reception submits the eligible claim directly to your provider when direct billing is supported.
Pay the remainder
You pay any deductible, co-payment, declined amount, or balance not covered by your plan.
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Prepare
Check your benefits
Before you book, a quick call to your insurance provider can save you a surprise bill later. Here’s what’s worth confirming ahead of time.
Using ICBC or WorkSafeBC? Have your active claim number and related claim information ready.
Covered services
Confirm whether the treatment you are booking is included in your plan.
Eligible practitioners
Check which professional credentials your insurance plan accepts.
Reimbursement rate
Find out what percentage of the appointment fee your plan covers.
Plan limits
Review your annual maximum, remaining balance, and session limits.
Referral rules
Ask whether your plan requires a referral before treatment begins.
Direct billing
Confirm whether your plan accepts claims submitted directly by Rene Health.
Providers
Who we bill
Search for your provider or browse the categories below. Direct billing availability may still depend on your specific plan and service.
Don’t see your provider? Contact reception before booking to ask whether direct billing is available.
Important
Before you book
Direct billing does not confirm that a service is covered or that your claim will be paid in full. Coverage limits, eligible practitioners, referral requirements, deductibles, and reimbursement amounts are determined by your insurance plan.
Rene may be able to process your claim, but only your insurance provider can confirm the details of your personal benefits. Detailed receipts can be provided when direct billing is unavailable.
FAQ
Common Questions
Find quick answers to common questions about appointments, insurance,
referrals and virtual care.
Direct billing allows Rene Health to submit an eligible claim directly to your insurance provider. When the claim is processed successfully, you only pay the remaining balance, if there is one.